1. Introduction

At BigTrel Apartments, we are committed to protecting the privacy and security of our guests’ personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website and stay at our apartments. By using our services, you agree to the practices described in this policy.

2. Information We Collect

We collect various types of information to provide and improve our services, including:
– Personal Identification Information: Name, email address, phone number, and address.
– Booking Information: Details related to your reservation, such as dates of stay, special requests, and payment information.
– Payment Information: Credit card details, bank transfer information, and other payment-related data.
– Technical Data: IP address, browser type, and usage data from your interactions with our website.

3. How We Use Your Information

We use the information we collect for the following purposes:
– To Process Bookings: Managing your reservation, processing payments, and confirming your stay.
– To Communicate with You: Sending booking confirmations, updates, and responding to inquiries.
– To Improve Our Services: Analyzing usage data to enhance our website and apartment services.
– For Legal Obligations: Complying with legal requirements and protecting our rights and interests.

4. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your data with:
– Service Providers: Trusted third parties who assist us in operating our business and providing services to you, such as payment processors and IT support.
– Legal Authorities: When required by law or necessary to protect our rights and comply with legal proceedings.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights

You have the right to:
– Access Your Data: Request a copy of the personal information we hold about you.
– Correct Your Data: Request corrections to any inaccurate or incomplete information.
– Delete Your Data: Request the deletion of your personal information, subject to legal obligations.
– Restrict Processing: Request the restriction of processing your personal information under certain circumstances.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us analyze web traffic and improve our website. You can choose to accept or decline cookies through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

BigTrel Apartments
Granikou 22 Athens
hello@bigtrel.gr

Effective Date: 01/01/2024

By staying at BigTrel Apartments and using our services, you agree to the terms of this Privacy Policy.